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What is Canadian Tire's return policy?
Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Click on the tabs below for a list of exceptions and exclusions to our returns policy.
Returns and exchanges may vary according to region due to government restrictions.
Valid photo ID may be required.
Canadian Tire stores in Ontario are not accepting returns during the lockdown. For purchases where the 90-day returns window expires during the lockdown, customers will be given a 60-day extension to return them when stores re-open.
MOST FREQUENTLY ASKED QUESTIONS
How do I check on my order status?
How do I check on my order status?
Please use your order number to check the status of your order here.
Are products sold at Canadian Tire backed by a warranty?
Are products sold at Canadian Tire backed by a warranty?
Warranties vary based on the type of product. Please view individual product detail pages for warranty information.
Can I return a purchase to any Canadian Tire store?
Can I return a purchase to any Canadian Tire store?
Yes, purchases can be returned to any Canadian Tire store within 90 days of purchase. Product must be in its original condition and packaging, and returned with your receipt and issue of Canadian Tire "Money"®. Use our Store Locator to find the store nearest you. See Returns Policy for complete details, including exclusions and exceptions.
Where can I find help signing on to My Account?
Where can I find help signing on to My Account?
If you have forgotten your password, simply click on the Forgot Your Password link, fill in the required fields and choose the SEND PASSWORD button. A new password will be sent to the email address that you provided when you created the account. If you are unable to remember your username or email address, please call Customer Service toll-free at 1-866-746-7287 for assistance.
How do I check on product availability and store inventory?
How do I check on product availability and store inventory?
Fill out the “Please select a pickup location to check inventory” section found on all product detail pages. This will identify all stores in your search area. Select your preferred store from the ones identified and click the “Select Store” button. Once this selection is made, store availability will appear on all product detail pages.
Contact us
By Email:
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By Phone:
By Email:
Complete this email form >
By Phone:
Online Customer Support:
1-866-SHOP-CTR
(1-866-746-7287)
Corporate Customer Relations:
English: 1-800-387-8803
French: 1-800-565-3356
Canadian Tire Roadside Assistance:
1-888-727-7478
Canadian Tire Bank:
1-800-459-6415
Triangle Rewards:
1-800-226-8473
By Mail:
PO Box 2000, Station Main
Welland, ON L3B 5S3